6 Reasons your Organization Should Adopt the

Shingo Model

The Shingo Model brings a host of benefits to organizations. Below are a just a few compelling reasons organizations would be wise to adopt it:

1. It Supports a "Learning Organization" Culture

The Shingo Model seeks to influence all levels of an organization to open their minds to recognize everyone – and everything – has room for improvement. Executives, Managers and Associates. From the C-suite to the shop floor, front line or back office, all are encouraged to “Respect Every Individual” and “Lead With Humility”. These are two of the 10 Shingo Guiding Principles

When Shingo Examiners go to an organization to assess whether it is prepared to receive a Shingo award, these are the fundamental and first items to be assessed. If there is no evidence these principles of the Shingo Model “Cultural Enablers” dimension are established enough to support learning organization, there is no reason to continue the assessment. Why would there be?

2. It Focus on Behaviors as Leading Indicators of Performance

The Shingo Model delivers Three Insights of Organizational Effectiveness.

  1. Results Require Ideal Behaviors
  2. Purpose and Systems Drive Behavior
  3. Principles Inform Ideal Behavior


The Shingo Model helps individuals within organizations – Executives, Managers and Associates – learn and understand how to identify and develop behaviors that deliver Ideal Results. Ideal Results are those that are sustained. Sustained regardless personnel or leadership changes. What organization would not want results that weather and continue the inevitable turbulence that occurs within organizations.

Leading indicators are the holy grail of metrics. The Shingo Model not only teaches how to identify and develop behaviors that deliver Ideal Results, but informs how those behaviors can be standardized and quantified.

3. It Drives Alignment of the Entire Enterprise

Have you ever observed a sports team, professional or otherwise, where there were a few players that seemed they felt they were the reason the team could even compete? Good coaches help everyone on their teams feel valued. They work relentlessly to elevate and balance the contribution of each team member such that the team as a whole is a force to be reckoned with. No one team member is more important than another. They all understand the value of their contribution and they are focused on delivering that contribution to their best and fullest.

The Shingo Model does the same thing for organizations through three Shingo Guiding Principles:

  • Think Systemically
  • Create Constancy of Purpose
  • Create Value For The Customer
In the autumn, you can often look up and see Canada geese flying overhead. They “Think Systemically” by flying in an aerodynamic formation and frequently changing out the lead goose so no one goose has to break the wind all the time. They have constancy of purpose in their relentless determination to migrate to warmer climes. Think of the power organizations which achieve such alignment have to create and deliver value for the customer!

4. It Has an Integral Emphasis on Improvement

The Shingo Model is all about improvement. Half of the 10 Shingo Guiding Principles are found in the Continuous Improvement dimension of the model. However, the focus is not on the tools of continuous improvement. Rather, the emphasis is on improvement of behaviors, the systems that drive the behaviors and the tools the systems use. This improvement paradigm is directed at all levels of the organization and the people that make it up: Executives, Managers and Associates.

5. There are Significant Financial Benefits

Organizations that earnestly adopt the Shingo Model are well documented as reaping financial benefits, including:

  • Reduction of costs associated with employee turnover
  • Reduction of holding costs associated with improved velocity of products or services
  • Increased revenue associated with greater market share as a result of increased value to the customer
There are other financial benefits to organizations, but these three are the ones most often cited.

6. It is Universal

The Shingo Model was once thought to be for manufacturing only. However, because it focuses on Ideal Behaviors, the model can be applied to any operation. A number of organizations, in different industries besides manufacturing, have successfully adopted the model and even won various Shingo Awards, including:

  • Healthcare
  • Pharmaceutical
  • Banking
  • Insurance
  • Government
  • NGOs
Shingo Award recipients can be found in each of these industries, as well as manufacturing.

Why Not?

The fact is, if you have a business model that delivers goods or services there is no reason for your organization to not adopt the Shingo Model. It will produce sustainable results by tapping into latent talent across the enterprise, and through that talent, foster Ideal Results.

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